Photo of an office telephone being used.

Telephone System Options in Springfield and Sturbridge, MA

Increase the Productivity of Your Organization With Our Innovative Business Phone Systems.

Find a Business Phone System Installer in Western MA and Northern CT

Alternative Telecom & Security is the leading choice for traditional and VoIP phone system installers. We work with businesses in the Springfield, Sturbridge, and Northern Connecticut areas.

Voice Over Internet Protocol phone systems is a great way to go if you're looking for a cost-effective option for your company's phone system. We also offer traditional circuit-based phone systems for our customers. 

Our innovative features will ensure that your phone system works efficiently throughout your workday. Get control over your incoming and outgoing calls while decreasing how much you spend on long-distance communication. 

 

To learn more about the prices of our telephone packages, contact us today

Network Hub and Cable

How Our Process Works

Step One: Contact Our Office

Call our office at 413-267-3700 to speak with one of our representatives in Western Massachusetts to Northern Connecticut.

Step Two: We Find You a Solution

We'll get to know the needs and goals of your business, helping you find cost-effective telephone system solutions. 

Step Three: Increase Your Organization's Productivity

Watch how efficiently your organization functions once it has a reliable telephone system in place.

Why Partner With Alternative Telecom & Security?

We value each and every one of our customers at Alternative Telecom & Security. Whether you need to run 3,000 cables or just one cable, every job is essential to us.

 

We'll work closely with you to find the best solutions for your organization. You'll be impressed with how well your company performs once you've partnered with us. 

Contact Us Today to Learn More

Don't hesitate to reach out to us. Call our office today to learn more about our business telephone systems in Northern Connecticut and Western Massachusetts.

VOIP Telephone Systems

The primary market for our voice over IP telephone systems are small or mid-size businesses looking for the most cost effective way to use their phone system, by configuring it for “least cost routing.”

 

Our design, installation and product features ensure the phone system not only performs efficiently but also cost-effectively.

We design and install telephone systems that give a company control over incoming and outgoing calls and prevent unwarranted long distance charges.

 

Benefit from more efficient communications, managed costs, and detailed accountability on how, when and why a company’s phones are being used.

Image of our VOIP telephone system options from Allworx

Whether considering a traditional circuit based system or a packet based (VoIP) phone system, Alternative Telecom & Security can recommend, design and install a wide variety of telephony solutions. Alternative Telecom & Security has the experience and resources in design of Allworx, Vodavi and Avaya Partner systems to mention a few.

Allworx Telephone Overview

Modern Phone System Technology

Today’s cutting edge technology can convert a basic telephone system into a control hub for faster service, improved accountability and increased employee performance. We have the experience and the skilled staff to design, install and support any of these technologies:

Voice Over Internet Protocol (VoIP)

 

Voice over Internet protocol (VoIP), technology allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. VoIP leverages the power of the Internet.

 

It can lower your cost between office locations or allow you to work from home or virtually any location, anywhere in the world. VoIP requires a high speed Internet connection, either through cable modem, or high speed services such as a DSL or local area network.

 

VoIP equalizes the cost of log distance calls, local calls, and e-mails to fractions of a penny per use. More importantly, VoIP empowers businesses to mold and customize telecom and datacom solutions using a single, cohesive networking platform.

Photo of an Allworx telephone
Photo of a digital Allworx telephone

Digital Telephone Systems

 

Digital telephone technology has almost entirely replaced older analog systems. It cuts costs, improves the quality of voice services, and is of great value for network services that need to transfer data speedily over telephone lines.

 

By leveraging unique capabilities of digital voicemail, Caller ID, and off-premise call transfers, we can improve the way you communicate with prospects, clients, co-workers, and vendors.

Unified Messaging 

 

Unified Messaging is the integration of different streams of communication (e-mail, Fax, voice, video, etc.) into a single, or, unified 'message store', accessible from a variety of different devices.

 

For example, unified messaging can include an auto attendant function (“If you know your party’s extension, enter it now.”) and gives multiple people in an office the ability to receive a private message.

 

It also enables them to send voicemail to email accounts accessible from their computers and check it while you are on your computer, and send text messages to phones. Unified Messaging are increasingly accepted in the business environment to enhance and improve business processes as well as services.

Photo of megaphone speakers attached to a tower alarm system

Intercom and Paging Systems 

 

Intercom and paging systems use an existing infrastructure to find people who are away from their desks and direct them, announce tasks or phone calls.

 

As part of a complete communications system, an intercom and paging systems improves company image and customer satisfaction. A dedicated system can provide emergency notification and announce important business issues form any telephone.

 

Plus, it reduces call back times, phone costs and down time – an average business places 7 out of 10 callers on hold – 34% of hang-ups don’t call back!

 

Alternative Telecommunications can install your intercom or paging quickly and easily using existing Cat3/5/6/6A cabling to provide the most cost-effective solution.

 Case Studies & Videos

Savings of $40,000

 

Now Plastics, an East Longmeadow based company, needed a phone system, but they had a unique application. They were a global company with offices in Tel Aviv, Great Britain and in Rochester New York. Their phone bill was a major concern. Alternative Telecom & Security installed an Allworx VOIP system which improved the quality of their phone communications and then some. The first year with our system, they saved $40,000.00!

VoIP Solutions

 

A customer needed more efficient communications between their home and satellite offices. Alternative Telecom & Security partnered with Global Link to create a solution. We installed a VoIP telephone system in their Springfield, MA home office and used the Internet to connect to VoIP phones to the satellite offices in Wesfield, MA and Enfield, CT. We integrated the company's president's cellphone into the network! Just another VoIP solution.

 

Allworx Advanced Features

Allworx Reach App for your Smartphone and

Tablet.  Winner of Communications Solutions 2014 Product of the Year Award for Exceptional Innovation