Telephone Systems

The primary market for our telephone systems are small or mid-size businesses looking for the most cost effective way to use their phone system, by configuring it for “least cost routing.” Our design, installation and product features ensure the phone system not only performs efficiently but also cost-effectively.

We design and install telephone systems that give a company control over incoming and outgoing calls and prevent unwarranted long distance charges. The result is more efficient communications, managed costs, and detailed accountability on how, when and why a company’s phones are being used.

Whether considering a traditional circuit based system or a packet based (VoIP) phone system, Alternative Telecom & Security can recommend, design and install a wide variety of telephony solutions. Alternative Telecom & Security has the experience and resources in design of Allworx, Vodavi and Avaya Partner systems to mention a few.

Allworx Telephone Overview

Today's Technology

Today’s cutting edge technology can convert a basic telephone system into a control hub for faster service, improved accountability and increased employee performance. We have the experience and the skilled staff to design, install and support any of these technologies:

Voice Over Internet Protocol (VoIP)

 

Voice over Internet protocol (VoIP), technology allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. VoIP leverages the power of the Internet. It can lower your cost between office locations or allow you to work from home or virtually any location, anywhere in the world. VoIP requires a high speed Internet connection, either through cable modem, or high speed services such as a DSL or local area network. VoIP equalizes the cost of log distance calls, local calls, and e-mails to fractions of a penny per use. More importantly, VoIP empowers businesses to mold and customize telecom and datacom solutions using a single, cohesive networking platform.

Digital Telephone Systems

 

Digital telephone technology has almost entirely replaced older analog systems. It cuts costs, improves the quality of voice services, and is of great value for network services that need to transfer data speedily over telephone lines. By leveraging unique capabilities of digital voicemail, Caller ID, and off-premise call transfers, we can improve the way you communicate with prospects, clients, co-workers, and vendors.

Unified Messaging 

 

Unified Messaging is the integration of different streams of communication (e-mail, Fax, voice, video, etc.) into a single, or, unified 'message store', accessible from a variety of different devices. For example, unified messaging can include an auto attendant function (“If you know your party’s extension, enter it now.”) and gives multiple people in an office the ability to receive a private message. It also enables them to send voicemail to email accounts accessible from their computers and check it while you are on your computer, and send text messages to phones. Unified Messaging are increasingly accepted in the business environment to enhance and improve business processes as well as services.

Intercom and Paging Systems 

 

Intercom and paging systems use an existing infrastructure to find people who are away from their desks and direct them, announce tasks or phone calls. As part of a complete communications system, an intercom and paging systems improves company image and customer satisfaction. A dedicated system can provide emergency notification and announce important business issues form any telephone. Plus, it reduces call back times, phone costs and down time – an average business places 7 out of 10 callers on hold – 34% of hang-ups don’t call back! Alternative Telecommunications can install your intercom or paging quickly and easily using existing Cat3/5/6/6A cabling to provide the most cost-effective solution.

 Case Studies & Videos

Savings of $40,000

 

Now Plastic, an East Longmeadow based company, needed a phone system, but they had a unique application. They were a global company with offices in Tel Aviv, Great Britain and in Rochester New York. Their phone bill was a major concern. Alternative Telecom & Security installed an Allworx VOIP system which improved the quality of their phone communications and then some. The first year with our system, they saved $40,000.00!

VoIP Solutions

 

A customer needed more efficient communications between their home and satellite offices. Alternative Telecom & Security partnered with Global Link to create a solution. We installed a VoIP telephone system in their Springfield, MA home office and used the Internet to connect to VoIP phones to the satellite offices in Wesfield, MA and Enfield, CT. We integrated the company's president's cellphone into the network! Just another VoIP solution.

 

Allworx Advanced Features

Allworx Reach App for your Smartphone and

Tablet.  Winner of Communications Solutions 2014 Product of the Year Award for Exceptional Innovation

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Alternative Telecom and Security

Hours: M- F: 8A - 5P

Address: Monson, MA 01057

P: 413-267-3700

F: 413-267-5431

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MA LIC. #901C