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  • Writer's pictureKaren Patenaude

How to Choose a Business Phone System

Updated: Jan 13, 2022

Choosing the right business phone system and installer can change the way you do business. After all, if you don’t have a phone system, you cut off one of your primary means of communication with your customers and suppliers.

This is why it’s crucial to do research before making a decision, just as you would with any other essential part of your business.

We’ll walk you through all the essential steps when selecting your business phone system installer in western Massachusetts.

Photo of an AllWorx telephone

Evaluate your business plan

How many staff will be using your business phone system? Do they each need extensions or their own phone number?

You want to make sure that whatever business phone system installer you select can grow with you. While a simple two-line business phone can support up to five staff members, it won’t go beyond that.

If you’re looking to grow substantially in the next few years, then you’ll want to seek out a business phone system installer that can handle that.

Decide your priorities

When you select a business phone system installer, you’ll likely make quite a few decisions based on features. For example:

  • Will you have a company receptionist who will help field calls? Do you need an auto-attendant to reach individuals?

  • Do you need conference calling or call forwarding?

  • What type of voice mail features do you need? 

  • Are you comfortable using VOIP (Voice Over Internet Protocol), or do you want a traditional landline telephone service? 

  • With VOIP, would you want to house the system at your business, or have your service provider host it via the Cloud? 

These are just a few of the questions you may run into as you choose your business phone system installer. The more of these factors you have considered in advance the closer you’ll be to narrowing down the right system for your business.

Understand your business’s location needs

If you’re desperately thinking, “How will I find the best business phone installer near me?” then you’re probably factoring in at least one component.


Your company’s geographic location(s) – especially if there are multiple – can really differentiate business phone system installers for you.

Most business phone systems will require a piece of expensive hardware in each physical location. Whether all of your phone needs are in western Massachusetts or they’re scattered around the country, you’ll want to choose a versatile option based on location.

Do a test run

Before deciding on your business phone installer, you should do a test run to ensure it provides all the features you need.

  • Is it simple to add new lines?

  • What new features can you upgrade to if necessary?

  • Will you be able to remove former employees from the system?

You want to make sure your selected system is easy to navigate and incredibly user-friendly. After all, if you’re running a business, your phone system is the last thing you’ll want to worry about. 

Final thoughts

Looking to get your business connected and protected?

Alternative Telecom & Security serves central and western Massachusetts along with north Connecticut.

With proven expertise and experience, you’ll have a business phone system up and running in no time.

Contact us to learn more.

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